Appointment & Cancellations Policy

Please understand that when we schedule your appointment, we reserve staff time, the technology/equipment used as well as the treatment room to perform your specific treatment. We kindly ask that if you must change or cancel an appointment that you notify us no less than 24 hours prior to your scheduled time. Please call our Client Care Coordinators at 403-692-9858 or email at [email protected] to reschedule your upcoming appointment. This courtesy makes it possible to give your reserved time to another client who is waiting to see one of our nurses, technicians or Dr. Lombard.

  • Any treatment may be cancelled without a penalty if a minimum of 24-hour notice is provided.
  • Cancellations with less than 24-hour notice for Injectables are subject to a $100 NO-SHOW fee.
  • Cancellations with less than 24-hour notice for any other procedures are subject to $100/hour for every hour of treatment time that your appointment was scheduled for.

We never like to charge fees for missed appointments so please be sure to provide 24-hours minimum notice to cancel or reschedule your appointments.

No refunds are made for products, service packages or pre-paid treatments once they are purchased. If for some reason you are not able to use your pre-paid service, we are happy to credit the unused treatment value to your account which can be used in the future towards any service or product that we offer. Unopened, sealed products may be exchanged with in 7 days of the original purchase date. Any difference in cost will be credited or charged to the client at the time of the exchange.

Everyone can change their mind we understand that. In the event you purchase a treatment package and within 48 hours change your mind, a refund is possible but understand that there are some nominal charges that our clinic incurs to transact this which will be passed on to the customer as follows.

  • A $25 admin/handling fee to cover the time of the various staff that are needed to reverse the purchase.
  • 3% Merchant/Credit Card Fee that is incurred when purchase was initially completed but when a purchase is reversed this fee is not credited back to the merchant.

Alternatively, we can add the credit to your account without incurring any fees for future purchases at the MediSpa that will not expire.